At Tajshahi, we take pride in delivering authentic, high-quality Chitrali Pakols that reflect the rich heritage and craftsmanship of Chitral. Your satisfaction is our top priority, and we strive to ensure a seamless shopping experience with confidence.
Returns Policy
If you are not completely satisfied with your Tajshahi Pakol purchase, you may request a return within 7 days of receiving your order. To be eligible for a return:
- The Pakol must be unused, in its original condition, and with all tags and packaging intact.
- The item should be returned in its original packaging to avoid any damage during transit.
- Customized or personalized orders are not eligible for returns unless defective.
Refund Policy
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days via the original payment method.
Please note:
- Shipping and handling charges are non-refundable.
- Refunds may take additional time to reflect depending on your bank or payment provider.
- If the return is due to a defect or error on our part, we will cover the return shipping cost.
How to Initiate a Return
- Contact our Customer Support team at contact@tajshahi.com or call us at 314 561 4889 within 7 days of delivery.
- Provide your order number and reason for return.
- Follow the return instructions shared by our team.
Damaged or Defective Items
If your Tajshahi Pakol arrives damaged or defective, please notify us immediately within 3 days of delivery with photos of the damage. We will arrange a replacement or refund promptly.
Why Choose Tajshahi?
- 100% Authentic Chitrali Pakols
- Handcrafted Quality You Can Trust
- Hassle-Free Returns & Refunds
- Dedicated Customer Support
For any questions regarding our Refund and Returns Policy, feel free to reach out to us. We are here to help you cherish the tradition of Chitrali Pakol with confidence.
